| Email : | HDDC here |
| Tel : | 07712-280-038 |
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Terms & Conditions
1) Enrolment
i. To enrol all parents must complete our online enrolment form for themselves & their child and agree to, and adhere to, our Terms & Conditions, Code of Conduct and Covid-19 Policy. By completing said enrolment form an account will be made for both yourself and your child and you are permitting us to contact you via the email, telephone and postal address you provide.
ii. Enrolled parents and students must notify Harrogate District Dance Company of any changes to contact or medical details via email for your account to be updated.
iii. All students are offered one trial session, as a one-off payment at the class fee rate.
iv. If your child enjoys their trial and would like to continue, you need to email hddanceco@outlook.com to let us know. Your child will then be enrolled into the relevant class/es and you will be e-invoiced for fees for the remainder of the term.
v. Your child's place is honoured on a rolling basis for each subsequent half term, as per the NYCC school's calendar.
2) Fees
i. Invoices for each half term will be sent in the final week of each half term in advance of the subsequent half term. The payment period will be duration of the termly or half termly holiday to follow.
ii. Fees are due in advance, by the first day of each half term.
iii. Our preferred payment method is via bank transfer to the account details listed on your invoice. We also accept cash, of the exact change, in a clearly labelled envelope and offer automated invoice payment through GoCardless, via the 'PAY NOW' button on your invoice email.
iv. We issue e-receipts every 5 working days.
v. Late fees will incur an additional £5.00 fee for each week the outstanding balance goes unpaid. This will automatically be added to the invoice in question.
vi. Any members with outstanding fees will not be permitted to take part in classes until the balance is paid.
vii. Additional charges for e.g. exams, shows, uniform, will be invoiced individually and accordingly.
viii. Absences due to illness, holidays, school events, family events, days out etc… will not be deducted from invoices and full fees are still due.
ix. We are not Ofsted registered and cannot accept childcare vouchers.
x. Fees are non-tranferable and non-refundable.
3) Cancellation
i. A half term's notice by email must be given to withdraw from any class.
ii. The student wishing to withdraw will then enter their cancellation period until the end of the subsequent half term, when their place will be withdrawn. Students are welcome to attend during their cancellation period and fees for this time are still due.
iii. HDDC reserve the right to cancel classes at any given time. You will be informed by email of any such cancellation and any classes cancelled by HDDC will be reimbursed on the subsequent invoice run.
iv. If the government impose a Lockdown in where HDDC are unable to operate, the cancelled classes for the remainder of the half term will automatically move online and fees already paid will be used to cover said online classes. HDDC will email exact details out in these circumstances.
4) Term Time
i. HDDC's term time follows that of the North Yorkshire County Council school's calendar, therefore half term length varies between 5 – 8 weeks depending on the time of year.
ii. We offer holiday camps during the school holidays. These are usually during the Easter, Summer & Christmas school holidays and are run on a first come first served basis. Additional details and are emailed out and bookings open a half term prior to each holiday camp.
5) Appropriate Physical Contact
Appropriate physical contact may be necessary when giving corrections or first aid. Teachers are DBS registered through the International Dance Teachers Association and are first aid trained.
6) Force Majeure
HDDC are unable to provide refunds for any cancelled or missed classes due to a Force Majeure Event. A Force Majeure refers to any event beyond our reasonable control including and without limitation, acts of God, interruption of power or other utility, acts of civil or military authority, national emergencies, explosion, flood, accident, earthquake or other catastrophe, fire, notifiable disease, pandemic, war or riot.
HDDC shall not be liable to customers should they fail to perform their obligations of this contract as a result of a Force Majeure Event. HDDC will provide written notice to all customers and all closures will be effective immediately.
Code of Conduct
Expectations for all students, parents, and guardians of pupils admitted to HDDC.
The aim of the Harrogate District Dance Company as a school is to ensure that all students experience dance in a fun, friendly, positive and safe environment. In order to achieve this, please take note of the following guidelines. Any student unable or unwilling to gain from the education provided at the school may be asked to withdraw from the school after reasonable notice.
1. Rules and Regulations Customer Incidents – Kindness is incredibly important to us at HDDC and we endeavour to teach our students and encourage our dance families to always be kind. Aggressive, abusive, uncooperative or anti-social behaviour is not tolerated from customers or students at any time, whether toward HDDC staff, visitors or other dance school customers or students.
HDDC currently operates from three different venues across the Harrogate District and therefore we ask that you remember that each venue is a workplace for many different people. Please conduct yourselves in an appropriate manner and respect HDDC's staff, all visitors and policies at all times.
Any customer incidents will be reported and investigated accordingly. Any customer incident reported to management may result in their account being suspended, with the possibility of being fully withdrawn from the dance school. Serious incidents may result in immediate withdrawal from HDDC.
2. Punctuality - It is vital that students arrive in good time. Those arriving late for class may miss important information and impede the learning of others.
3. Attendance - Regular attendance is extremely important. If students do not attend on a regular basis, then the development of the class and the individual student will be affected.
We regret that it is not possible to make up missed classes by attending another class for which you are not registered.
4. Discipline - Pupils are expected to behave in an orderly, civilised and well-mannered way and to show respect to their teachers, assistants and other students when attending HDDC. Failure to comply with the rules and regulations may result in withdrawal.
Bullying is not tolerated at HDDC.
5. Uniform - It is extremely important that students arrive dressed and ready for class in full Dance uniform in order to be able to work correctly and safely in class, and to be well presented. Please refer to our Uniform page on our website for specific details on what your child should be wearing to class and where to source/order your items from.
All students (if hair length permits) must attend class with their hair securely tied up or clipped back off the face. For Ballet, we ask that all students make a concerted effort to come to class wearing a bun or headband for shorter hair. Boys hair should be neatly styled and off the face.
6. Changing – It is preferred students arrive to dance already in the correct attire, however if they need to change clothes before or after class, please use the changing facilities provided at each venue with respect.
7. Toilets – Students should use the toilet before and after class to not disrupt their own or the learning of others during lessons. If the occasions should arise and a student needs to 'go', they will be excused from class. We operate a one at a time policy for the toilets.
If your child requires assistance to use the toilet, we ask you stay on the premises, in view of the studio door, so if the need should arise they can be sent out to you and you can take them.
8. Drop off/collection - Parents and guardians are asked to drop off students directly before the start of their class and to supervise them until the class time.
At the end of each class, students are asked to line up at the door before they are dismissed. This is so the teacher can check everyone has all their belongings and check everyone is going home with who they should be. Please be patient. We also advise parents discuss with their child that if in any event they, the parent, is not there at home time, the child should stay in the studio with their teacher.
It is important parents are punctual to collect their children as teachers have their next class to get to, which may be in a different room or at an alternate venue.
9. Personal Property – Only essential personal property should be brought to class, e.g. mobile phone. We cannot be held responsible if items go missing.
10. Safeguarding - HDDC have a 'duty' of care' to provide a safe environment for and to promote the health and well-being of children under the age of 18 years and vulnerable adults.
HDDC will take all reasonable steps to ensure that safeguarding and promoting the welfare of children and vulnerable adults is embedded in our contact with them through the training and activities we provide.
HDDC believes that the welfare of the child is paramount, and that all children and vulnerable adults regardless of age, disability, gender, race, sexual orientation or identity, or religious belief have the right to equal protection from all types of harm or abuse.
All HDDC staff undergo regular Safeguarding training and hold valid Advanced DBS checks.
HDDC customers and students are expected to comply with HDDC's safeguarding procedures. Failure to do so may result in withdrawal.
Please report any concerns or incidents to the Dance School Manager, Miss Chloe.
11. First Aid – All HDDC teachers are qualified first aiders and will give necessary care in the event of an injury sustained in class. This will be recorded via an injury form, of which parents will be called into class to sign.
13. Visual & Social Media – At HDDC we regularly update our social media platforms with important information about the dance school as well as posting photos/videos of what we get up to in classes, so we strongly recommend parents follow said pages.
Parents must inform us whether they permit their child to be photographed/videoed during lessons and/or performances upon enrolment. Please note; those without photography/videography permission will be unable to take part in our Shows as these are photographed and filmed by an external, professional company.
14. Health and Safety
• A record of who has attended class each week is taken by the class teacher at the start of every lesson.
• Students should wear shoes at all times when walking around outside the studio and make sure that ribbons and laces are tied properly. Outdoor shoes are not to be worn in the studios. Trainers for Street Dance must be clean and nonslip.
• It is essential that students are in the right place at the right time – if late for class they may miss vital information, impede the learning of others, and place themselves at risk of injury should they miss the warm-up section of the class.
• It is important that students always keep themselves warm between classes in order to protect against injury.
• Students should drink plenty of water, and ensure they keep their energy levels up by eating a healthy snack in between classes. Students may bring water only into the studio in a sealed, named water bottle. HDDC have personalised water bottles available to purchase. Please see our Uniform Form for more details.
• Any student who hurts themselves in class or feels unwell should tell their teacher or member of staff immediately. Appropriate first aid will be applied by the teacher and an Accident Report Form completed.
• If the fire alarm sounds, students, parents and visitors should evacuate the building via the closest Fire Exit. Students in class will be escorted outside to the relevant assembly point by the teacher. Please do not take your child until the teacher has completed a head count and relevant checks.
• Force Majeure – In the event classes are cancelled due to an incident out of reasonable control e.g. fire, utilities failure, teacher injury/sickness during class, parents will be emailed and called to notify you your child needs collecting.
COVID-19 POLICY
Thank you for your continued support throughout this difficult time. We have missed our dancers and their families so much over the past few months and look forward to being able to safely welcome them back to dance!
Our priority as always is to ensure a happy and healthy learning experience in a safe environment for our students, teachers & dance families. We've completed HSE Covid-19 risk assessments for all our venues and below you will find a rundown of how we'll be operating during the initial stages of our reopening. We will continue to monitor & adhere to gov guidelines and will review procedures at regular intervals.
We politely ask that if either you, your child or anyone in your household displays symptoms within the last 14 days please DO NOT attend class and please adhere to the gov guidelines regarding isolating.
Sanitisation
Our venues have provided us with thorough HSE covid-19 risk assessments and whilst they themselves will be implementing higher levels of hygiene, we'll be doing the following to make doubly sure we are safe and 'covid compliant':
• Before and after each block of sessions our teachers will rigorously sanitise the dance space.
• High touch surfaces will be sanitised by the teachers between each class with gaps scheduled in to give enough time for them to do so.
• Toilets will be thoroughly cleaned before each block of sessions and high touch surfaces in the toilets e.g. taps, doors, & flushers will be wiped down with anti bac.
• Teachers will distribute hand sanitizer to ALL students as they enter and leave the studio. Our venues have said they will be providing hand sanitiser at their entrances too. If your child cannot use hand sanitiser for health reasons, please contact us to discuss.
• Doors propped open to minimise having to touch surfaces.
Hygiene Rules
• We will no longer be offering water refills or cups. Please bring your own drink (water only) with you to class in a named water bottle.
• Due to the nature of dance/gymnastics/performance classes, PPE such as masks and gloves present a high risk of injury, as well as increasing the likelihood of needing to touch one's face. Therefore, we politely request students and teachers do not wear them during class.
• We encourage parents/guardians to wear face masks if they need to enter the building.
• We also request that students do not bring unnecessary items such as coats, bags, toys etc… into the dance studio and parents take them away with them or they are left at home.
• Hair MUST be tied up/clipped off the face to minimise the need for students to touch their faces. If hair is deemed unsafe by the teacher your child will not be allowed in the class.
• Class attire – during this time we are easing uniform requirements to stop students having to change between classes e.g. into their ballet or gymnastics leotards. Students should wear a t-shirt/crop top and leggings/joggers (preferably with HDDC branding) and be prepared to dance barefoot. Ballet shoes are permitted for Technique and Ballet classes and clean, non-slip trainers for Street Dance.
• Students will only be allowed to use the toilets one at a time.
Additional Safety Measures
• Government has advised 100sqft per person in the dance space to allow for appropriate social distancing therefore class sizes will be limited in accordance with dimensions of our studios.
• Increased ventilation – windows will be kept open during lessons and, where possible, a through draft of fresh air created, either naturally or with the use of fans/air conditioning units.
• 'No go' areas will be taped off e.g. exercise bikes, chairs, equipment stores etc…
• Where possible, there will be a one-way system in and out of the dance spaces
- Darley; please arrive via the main entrance (left of the carpark) send your children in to us and exit via the garden. Children will then be dismissed via the church door.
- HSFC; Enter via the main entrance and pick up from the fire exit to the far left of the building (just behind the Yorkshire Cancer office). Parents dropping off younger children please exit via main entrance but pick up from fire door.
- Ashville Sports Centre; please come up to the studio via the changing room side stairs. Students will be sent back down after class via the café side stairs.
• Waiting areas and changing rooms will be closed. Please arrive already ready for your session and wait outside the building or in the car until your exact class start time. We politely ask that if you do not need to enter the building you refrain from doing so. We understand Minis (pupils aged 7 and under) will need to be accompanied to class but, if you feel your child is able to, please send them in unaccompanied.
• Class times will be scheduled to allow for the additional cleaning and safe class change overs.
• In the event a student displays any symptoms during a session, the session will be cancelled and all dancers in that bubble will be sent home. A review will then be carried out to determine when it is safe to return.
• All teachers have passed Prevent Covid-19 Health & Safety courses via Virtual College.
Class Structure & Curriculum
• Class content will be adapted to avoid risk e.g. No contact work, no use of props. The IDTA and Acrobatic Arts have conducted pandemic webinars giving teachers additional training on how their syllabi can be delivered safely, whilst achieving results.
Whilst we'll be stringently following our Covid Policy and gov guidelines, we stress that our Safeguarding, Child Protection and First Aid policies are paramount.
We'd also politely like to add, this is new to us all! Although we've read, and re-read, the numerous pages of gov guidelines to make sure we are doing things right to keep you safe, we kindly ask if you see something you feel could be improved, please email us to let us know. The wonderful notion of 'be kind' has been a continuous theme during this time and we hope it will continue as we come out the other side together!
PRIVACY POLICY
HDDC are committed to protecting your privacy and security. This Privacy Statement applies to the use and processing of personal information collected and used by HDDC, in accordance with the requirements of the General Data Protection Regulation 2018 (GDPR).
The privacy of your personal information is very important to HDDC. We do not and will not sell, rent or trade your personal information with any third party. We will also take special care to protect the privacy and security of your information by making sure the only people that have access to it are employees of HDDC.
This policy explains our information practices and the way that HDDC collects and uses your information. This Privacy Policy covers the information you provide to us both offline and via our website (online enrolment form & email contact form).
HOW DOES HDDC COLLECT AND USE MY INFORMATION?
When you enrol yourself/your child for classes at HDDC, you will be required to submit contact information such as parent or guardian names, addresses, phone numbers, emergency contacts, e-mail address and student information such as student names, birthdays, medical conditions, and any further notes from you via our online enrolment form on our website. This form is a Membermeister form and has extremely high security measures attached. We need this information to identify yourself and/or your child. We will contact you regarding; your child and their classes, invoicing & receipts and HDDC news & events.
Some of the information on the form is optional (The form will let you continue without this) Optional information is requested to help us better understand our customers and is used only as needed by HDDC. This information will not be used or sold for any other purposes, except as described below.
WHO HAS ACCESS TO MY INFORMATION?
HDDC’S Principal/Owner and Membermeister have access to your personal information only to manage the school’s business. HDDC teachers have children’s names, date of births, emergency contact telephone number and any medical information you submit printed on their registers. We need this in the case of an emergency. Teachers have been briefed on GDPR and whilst not using their registers store them in a lockable compartment to keep your information safe.
HDDC will access your personal information and/or share it with third parties only for the following purposes: (i) as needed for studio business; (ii) if required to do so by law or to comply with legal process; or (iii) to protect the rights, property, or personal safety of the public.
If you have any questions about our Privacy Policy or if you wish to update or remove any of your personal information, please contact us via email: hddanceco@outlook.com.
MEMBERMEISTER
We use business software Membermeister to store your data and as an ICO registered company with extremely high security measures, they too will never share/sell your data.
Membermeister limited (providing the website and service at membermeister.com and membermeister.co.uk) is committed to preserving the privacy of all visitors to the Membermeister website.
For more information and to read Membermeisters privacy policy please click here.
YOU ARE IN CONTROL
You are always in control, and you may request that we delete your personal data at any time by emailing us at: GDPR.
If you choose to do this, the personal information that we store will be deleted from our database, you will no longer receive communications from us and your child’s place at the school will be withdrawn.
